Trust guide
Get Help From Support
Ask for help while keeping sensitive journal, message, and account details protected.
- 4 min
- support
- Message Logit Social or send only the details support needs
- Best for
- support
- Reading time
- 4 min
- Primary action
- Message Logit Social or send only the details support needs
- Safety boundary
- Support is not emergency care; do not send passwords, one-time codes, private notes, or message bodies.
Support should help without asking you to overshare.
If you can sign in, use Message Logit Social for support, bugs, feature requests, account help, loading issues, or confusing app states. System notices and content moderation notices appear in the Needs attention inbox in Connect. Use logit@logit.social or the public support page when you cannot sign in, need locked-out deletion, or are contacting Logit for privacy, security, legal, or store-review reasons.
Use outside emergency or crisis resources for immediate danger.
🎯 Use This When
- You cannot sign in.
- You need account deletion or export help.
- You need to report unwanted contact or unsafe behavior.
- You can sign in and want support to reply in a Logit Social thread.
- Notifications, messages, or journal saving do not behave as expected.
🔒 What Stays Private
Do not send passwords, one-time codes, private journal text, full message bodies, or private attachment links.
✅ One Thing To Do Now
Write a short Logit Social message or email fallback. Name the issue in one or two sentences and include only safe context.
Support Flow
In short: name the topic, include safe context, remove secrets, then send.
What To Include
| Topic | Helpful details | Do not include |
|---|---|---|
| Account access | Account email or sign-in method, what you expected to happen. | Passwords or one-time codes. |
| Deletion/export | Whether you can sign in, the account email or sign-in method. | Private journal text or message bodies. |
| Safety/reporting | Short description, Circle or person involved if needed. | Full private threads unless asked for a safer handoff. |
| System notices | What prompt appeared and whether you expected it. | Screenshots with private content unless cropped. |
| Person-origin notifications | The person or Circle involved, such as who assigned a task or goal. | Full private threads unless asked for a safer handoff. |
| App issue | Device, approximate time, and what you were trying to do. | Tokens, codes, or private content. |
When Not To Wait For Support
Use outside emergency or crisis resources immediately if:
- you may harm yourself or someone else;
- someone else may be in immediate danger;
- you need urgent medical, crisis, legal, or emergency help.
➡️ Where To Go Next
❓ Frequently Asked Questions
What email should I use for support?
Signed-in users should message Logit Social first. Use logit@logit.social if you cannot sign in, need account deletion, or are contacting Logit for store review, privacy, security, or legal reasons.
Should I include screenshots?
Only when they help and do not expose private content. Crop or blur sensitive details first.
Can support help with emergencies?
No. Use local emergency services or qualified crisis resources for immediate safety needs.
📚 Related Docs
🌿 Why This Matters
Good support protects the person asking for help. Sensitive details should stay minimized.
🧠 Related Concepts
- Support
- Report
- Account access
- Deletion
🧭 Related Areas
- Self
- Connect
⭕ Related Life Rings
🛠️ Related Features
- Support
- Logit Social
- Report controls
- Settings
- Account controls
📚 Continue Learning
Was this guide helpful?
Use one next step, then stop
If the answer is yes, take the primary action above. If you still need a person at Logit, contact support instead of sending private journal or message content through ordinary email.